Last updated: October 2026
Thank you for purchasing directly from Katya Brackett. This policy explains shipping, fulfillment, returns, replacements, and refunds for purchases made directly through katyabrackett.com.
Purchases made through Amazon, Barnes & Noble, independent bookstores, or other third-party retailers are governed by the policies of the retailer from which the purchase was made.
Physical books purchased directly through katyabrackett.com may be printed, processed, and fulfilled by third-party printing and fulfillment partners, including BookVault.
Because books may be printed or prepared specifically for an order, processing and delivery times can vary.
Placing an order through this website indicates acceptance of this Shipping, Returns & Refunds Policy.
Orders require processing before shipment.
Processing times may vary depending on:
Any processing or delivery timeframe displayed on the website or at checkout is an estimate and not a guarantee.
We appreciate your patience, particularly for newly released books, preorders, signed editions, special editions, or periods of unusually high order volume.
Available shipping methods and applicable charges will be displayed at checkout whenever possible.
Shipping costs may depend on factors including:
Once an order has been transferred to a shipping carrier, delivery timing is subject to the carrier’s operations.
Katya Brackett cannot guarantee delivery dates and is not responsible for delays caused by circumstances outside reasonable control, including carrier delays, weather, customs processing, transportation disruptions, or other unforeseen events.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you discover an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered printing, processing, or fulfillment.
Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility.
When tracking information is available, it may be sent to the email address associated with the order.
Tracking information may take time to update after a shipping label is created.
Estimated delivery dates are not guaranteed.
If your order appears delayed, please first review the tracking information provided by the carrier.
A package that is temporarily delayed in transit will not ordinarily qualify for an immediate replacement or refund while it remains actively tracked by the carrier.
If a shipment appears to be lost or experiences an unusually long delay, please contact us so the situation can be reviewed.
If tracking indicates that a package has been lost in transit, please contact:
We may need to work with the fulfillment provider or shipping carrier before determining an appropriate resolution.
Depending on the circumstances, a lost shipment may qualify for replacement, refund, store credit, or another reasonable resolution.
If tracking shows that an order was delivered but you cannot locate it, please:
Please also contact us if the package remains missing.
Packages marked delivered will be reviewed individually, and a replacement or refund is not automatically guaranteed.
We want your books to arrive in good condition.
If an item purchased directly through katyabrackett.com arrives materially damaged or defective, please contact us promptly at hello@katyabrackett.com.
Please include:
Please retain the damaged product and packaging until your request has been reviewed.
Minor variations or imperfections inherent in printing, binding, manufacturing, shipping, or signed products may not constitute damage.
If an item is determined to be materially damaged or defective, an appropriate resolution may include replacement, refund, store credit, or another reasonable remedy.
If you receive an item different from what you ordered, please contact us at hello@katyabrackett.com with your order number and photographs of the item received.
If an incorrect item was sent due to a fulfillment error, we will work with you and the applicable fulfillment provider to resolve the issue.
Unless otherwise stated on the applicable product page, physical books and products purchased directly through katyabrackett.com are generally final sale.
Because many direct-order products may be printed on demand, specially prepared, signed, personalized, or produced in limited quantities, we generally do not accept returns or provide refunds solely because:
Nothing in this policy limits rights or remedies that cannot legally be waived under applicable consumer-protection law.
Signed, personalized, special-edition, limited-edition, or made-to-order products are final sale except when:
Personalization errors made by the customer when entering order information are generally not eligible for replacement or refund.
If you need to request cancellation of a direct order, contact us as soon as possible.
Orders may begin printing, processing, or fulfillment shortly after they are placed.
Once an order has entered production or fulfillment, cancellation may no longer be possible.
Submitting a cancellation request does not guarantee that the order can be canceled.
Preorder products may have estimated release, printing, signing, processing, or shipping dates.
These dates are estimates and may change because of:
If a material change occurs, reasonable efforts may be made to provide updated information.
Cancellation availability for a preorder depends on whether the order has already entered printing or fulfillment.
When a refund is approved, it will generally be issued to the original payment method where reasonably possible.
After a refund is initiated, additional processing time may be required by your bank, credit-card provider, or payment processor before the funds appear in your account.
Original shipping charges and return-shipping costs are generally non-refundable unless:
Do not mail an item back without contacting us first.
If a return is authorized, instructions will be provided.
When a return is accepted for reasons other than our error, the customer may be responsible for return-shipping costs.
Unauthorized returns may not be accepted or refunded.
International shipping availability may depend on the product, destination, fulfillment provider, and shipping services available at checkout.
International customers may be responsible for:
These charges are generally not included in the product price unless expressly stated at checkout.
Customs processing may delay delivery, and we cannot guarantee international delivery dates.
Katya Brackett books may be available from third-party retailers and distributors, including Amazon, Barnes & Noble, Ingram-connected retailers, independent bookstores, and other booksellers.
Orders placed through a third-party retailer are subject to that retailer’s:
Katya Brackett cannot directly modify, cancel, replace, or refund an order placed entirely through another retailer.
If you purchased from another retailer, please contact that retailer directly for assistance with the transaction.
Katya Brackett ebooks may be available through Amazon Kindle and Kindle Unlimited.
Purchases, downloads, subscriptions, returns, and refunds involving Kindle or Kindle Unlimited are handled by Amazon and are governed by Amazon’s applicable policies.
Katya Brackett cannot directly issue refunds or make account changes for purchases or reading activity conducted through Amazon.
This website may in the future offer digital products, bonus materials, ebooks, audiobooks, reader magnets, or other downloadable content directly.
Digital products delivered directly through this website or through services such as BookFunnel will generally be considered final sale once delivered or accessed, except when:
Because digital content cannot meaningfully be “returned” after delivery, change-of-mind refunds generally will not be available for downloaded or accessed digital products.
This Shipping, Returns & Refunds Policy may be updated as our products, fulfillment providers, shipping options, or business practices change.
The Last updated date at the top of this page will be revised when material changes are made.
Questions about a direct order may be sent to:
Katya Brackett
Email: hello@katyabrackett.com
Website: katyabrackett.com
When contacting us about an order, please include your order number whenever possible.